I want to thank you for the great time that you provided for my family and me during our visit this week. We spent one day at Holiday World and one day at Splashin' Safari.

Without exception, every single employee was courteous and genuinely concerned that we enjoyed our stay.

There is one employees that I would especially like to praise:
Tiffany (operator on the Revolution Ride on Tuesday 7/22). I asked Tiffany a few questions about the ride while we were waiting in line. She was pleasant and courteous in answering my questions, but never took her eyes off of the ride. She kept the safety of the riders first and foremost. That really impacted me. I don't know how you get employees like her, but keep doing it! She's great!

One of the things I do with my kids on the way home from a vacation trip is to have them tell me what they thought was the best part of the trip. This time I spent a lot of time asking myself that same question. Here are my thoughts:

Staff:
The tram drivers, the ticket takers, the ride operators, the food servers, the shop workers, the show performers, EVERYONE seemed to have one goal and that was to make sure that I was completely satisfied. It was an added bonus to see Pat Koch doing a walk-around several times a day checking things out.

Cleanliness:
The parks are spotless! The landscaping is phenomenal.

Maintenance:
I am a mechanical engineer and spent a lot of time looking at the structure and mechanics of the rides while waiting in line. It was obvious that Holiday World has a first rate maintenance staff and program.

Value:
The free soft drinks and sunscreen, FANTASTIC! The free parking, WOW! Fed my whole family a great tasting meal for less than a trip to McDonald's, INCREDIBLE! Two full days of family fun entertainment for less than $60.00 per person, SUPER!

Courage:
It was so refreshing to hear the name of Jesus praised in the Gospel Music Show and see the Nativity Scene at the front gate. Thank you for this.

You have exceeded my expectations on every level.

Thank you again for everything!

Best Regards,

Jeffrey H.
Louisville Kentucky

Posted on Holiblog :: 24 July 2008 - 1:39pm