Employee Expectations

Employment Information

Holiday World & Splashin’ Safari offer a great opportunity for growth, both personally and professionally. Many former Hosts & Hostesses have moved on to careers such as education and engineering, and they credit Holiday World & Splashin’ Safari for providing them with the skills and knowledge they currently use in their chosen fields.

In addition, you may find it very interesting that nearly all of our full-time Directors and Managers started out as seasonal Hosts & Hostesses! This company prides itself on its ability to hire and retain its most valuable assets – the best Hosts & Hostesses in the World!

The following information will provide you with a brief overview of who we are and what we expect of our wonderful Hosts & Hostesses.

Who We Are

Our Mission Statement

...to be the World Leader in Family Fun

Our Four Cornerstones

Safety
Service
Friendliness
Cleanliness

Our Company Values

We respect the individual. We respect each individual, whether an employee or a member of the community, and value our relationships with them. We recognize that management does not have a “monopoly” on good ideas. Good ideas and significant contributions can and do come from all levels within and outside of the organization.

We play by the rules. We do business in compliance with applicable laws and regulations, and also observe traditional moral standards. Playing by the rules is vital to our long-term relationships with our superiors, co-workers, subordinates, Guests, suppliers, and the community.

We value hard work and a healthy balance between work and family. We believe that hard work is an attribute that improves an individual’s quality of life, no matter what the setting or motivation may be. We also believe that no employee in the organization is “above” performing any job that needs to be done. In order for an employee to be productive at work, it is important that they have a healthy environment away from work. We respect the importance of establishing a healthy balance between the demands of work and family.

We value team spirit. We believe that work should be fun. We put the growth and success of the entire company ahead of any individual or group within the company. Each individual is expected to contribute to the team spirit of the work place, to support their co-workers, superiors, and subordinates, and to help improve the morale of their work crews.

What You Can Expect From Us

First, you can expect a very talented group of full-time individuals who genuinely care about you, not as an employee, but as a part of his/her family. We realize that we cannot do everything ourselves, and we frequently rely on your help to make this the best theme and water park in the world.

The group of individuals who manage more than 2,000 Hosts & Hostesses has a strong work ethic, a positive “can do” attitude, and a dedication to enforcing rules and regulations. We play by the rules because it’s the right thing to do.

This group also has high expectations, both for themselves and for you. We, as individuals and a company, cannot mature and grow if we do not push ourselves to the next level. Sitting still and allowing business to remain “routine” is dangerous, and we acknowledge that not pushing ourselves to do better will only hurt us individually as well as the company.

You can also expect us to grow, both as a company and an employer. Over the last 15 years, we have introduced a new attraction nearly every year as well as added jobs and benefits. And we continue to look for avenues to make employment easier and more fun for all involved in the company.

You can expect to make friends. You can expect “real world” experiences. You can expect to grow as a person.

What We Expect From You

First and foremost, we expect you to give 100 percent while you are working. Your paycheck is "signed" by our Guests.

We also expect you to take responsibility for your actions. Our mission is to be the world leader in family fun, and we can accomplish that only if you follow our Four Cornerstones, Company Values, and Rules. If you cannot commit to making Holiday World & Splashin’ Safari the world leader in family fun, then this may not be the job for you. We are here to serve one another and not ourselves.

We also want you to take care of yourself and the friends that you make. You will belong to a huge extended family. Each member of this family depends on you to deliver the safest, cleanest, and friendliest service possible to everyone from coworkers to our Guests. Be sensible in the way you behave and interact with people; you only have one chance to make a first impression. Don’t waste that chance!

Finally, we would like to ask you to think about what you would like to accomplish during your time here at Holiday World & Splashin’ Safari. While this may seem like it’s just a job, you must realize that it is much more than that. You have the awesome power to touch people’s lives in a positive way. Maybe you can make a young child’s day by calling him or her by name and giving a “high-five.” Maybe you can make a single parent’s day by greeting him or her with a smile while holding open a door or pointing out the nearest restroom. Maybe you can assist a senior citizen find the nearest bench with a shade tree. The possibilities are endless! You will shape your experience here, and your experience will, in turn, shape you.

Standards

The following appearance standards are required for each Host & Hostess.

Hair

Hair must be worn in a conservative, professional and businesslike manner.

Extremes in dyeing, bleaching, or tinting are not permitted. Color extremes are defined as abnormal colors, color contrasts, and designs. For example, hair is not naturally blue, green, or burgundy in color. In addition, hair does not naturally grow different colors in patches (spots or blocks). All dyeing, bleaching and tinting must be blended throughout the hair from root to tip and side to side. If hair does not meet these standards, you will not be permitted to work until you neutralize the extremes and these standards are met.
Extremes in design are also not permitted. Design extremes include, but are not limited to, mohawks, faux hawks, designs cut or shaved into the hair, excessive height, large spikes and locked hair. Due to health codes, foods, drink station, and picnic personnel must have their hair restrained.

All Hosts must keep their hair neat, clean, and out of their faces.

Hair is to be cut so that it does not extend beyond top the 1/3 of the ear (so that the inner ear shows) and does not touch the uniform shirt collar. Hair must not naturally extend past the bottom of the eyebrows. Hair also cannot hinder vision as Hosts must be able to make clear eye contact with Guests. It is not permissible to sweep your hair to the side or tuck your hair behind your ears or under a hat or visor. Ponytails and hair accessories are not permitted. If hair does not meet these standards, you will not be permitted to work.
In addition, you must shave each day before reporting for your shift (razors and shaving cream are available at Employee Services for a small fee). You are not permitted to wear or grow a beard during the operating season. Sideburns must be neatly trimmed and are permitted to extend to the bottom of the earlobe, following their natural contour. Mustaches are permitted only if they are fully grown when you start working; you are not permitted to grow a mustache during the park operating season. Mustaches must be well-trimmed and cannot extend over the lip or past the corner of the lip.

All Hostesses must keep their hair neat, clean, and out of their faces.

Side tendrils, if worn, must be pinned up. Hair must not extend past the bottom of the eyebrows. Hair also cannot hinder vision as Hostesses must be able to make clear eye contact with Guests. Shaving the head is not permitted. Only limited use of hair accessories are allowed. Only limited use of hair accessories are allowed. Hair accessories (excluding pins and clips) larger than a rubber band (bows, ribbons, headbands, etc.) must be plain and solid in color (no stripes, designs, or decorations). If hair does not meet these standards, you will not be permitted to work.

Jewelry & Piercings

All Hosts and Hostesses:

Body piercing (including facial, tongue, nose, lip, and eyebrow), visible body distortions/mutilations (including hickeys), thumb rings, toe rings, ear cuffs and ankle bracelets are not permitted. Wearing band-aids or other materials to cover the items mentioned above is also not permitted.
Bracelets must not be more than 1/2 inch in width and can only be made of silver or gold. Only family-friendly charms may be worn on charm bracelets; danglers and inappropriate language/pictures are not permitted. Only one wrist bracelet is permitted.
Gauges are not permitted. Spacers for gauged earlobes are not permitted.
Necklaces must not be more than 1/4 inch in width and can only be made of gold or silver. Necklaces must be worn inside the shirt, not have a medallion larger than a quarter, and not be a choker. Only one necklace is permitted.
Rings must be small, such as a class ring or wedding band. Rings must not extend beyond the first knuckle.
Spacers for piercings may be worn, but they should not be easily seen, must be transparent, and must be inconspicuous. Spacers may be purchased at Employee Services.

Hosts:

Earrings are not permitted.

Hostesses:

Earrings are permitted, and you may wear a maximum of two pair. Earrings may only be made of gold or silver but may have gemstones set within the earring itself. Earrings must be paired, symmetrical in color and shape, either post or mini-hoop, and no larger than a dime in size; earrings that dangle are not allowed. A maximum of one pair of mini-hoops may be worn. Earrings must be worn in the earlobe. Earrings worn in the top 2/3 of the ear or in the cartilage portion of the ear are not permitted.

Tattoos

Tattoos are not permitted to be visible and must be covered up for the duration of your shift. Acceptable cover-ups include flesh colored band-aids and/or ace bandages.

Posture

Correct posture is a very important part of your appearance. It’s always wise to never slouch or lean or look disinterested. Forming habits such as these are hard to break.

Professionalism

Every Guest who enters our gates expects and deserves our attention and concern. Over the course of your job, you will see Guests of all shapes, sizes, and colors. We are here to serve our Guests and not criticize or comment on their differences.