You know I'm not one of those guys who sends emails or letters to businesses. I don't call talk radio programs, just not my thing.

However, I want to thank you guys for the hard work that you do.

In a past life I worked in the customer service area for a major university in Atlanta. I know the time, training and commitment that it take to reach the level of excellence that you have achieved.

The truth is there are always more roller coasters, log rides, wave pools and funnel cake stands. The only thing that you have to truly offer is service to your customers.

My family and I came to visit on 06/03/05. It was one of those wet, cloudy days. We had to break the ice on the new wave pool and scare the penguins away (it was cold).

We might have had a bad experience but due to your staff, attention to customer needs and overall pricing structure for food and gifts we had a great day. (We will be back this July when it is warmer.)

I know the attention needed to maintain this level of excellence. I know the great amount of time and effort needed, but it is worth it.

Thank you for taking the time to provide a clean, friendly, affordable place for me to take my family.

I have seen the park grow from what it was in 1967 when I was first taken to sit on Santa's lap, I still have the picture, to what it is now. Yeah it has changed but I still feel the spirit and love that existed from my youth.

It makes my day to be greeted by Mrs. Koch as we come in and many times she is there to say good-bye.

That is the real deal.

Thanks for your hard work; it is appreciated.

Keith B.
Vienna, Illinois

Posted on Holiblog :: 6 June 2005 - 7:51pm