Our family just returned from our first visit to Holiday World (July 14). I just wanted to let you know what a great time we had and how much I appreciate the great value you are providing at your park.
I tried purchasing tickets online but the system was not working correctly. My thoughts were, “Oh no, this is going to be a lousy experience.” I placed a call and was transferred to voicemail. Figured I would have to wait a couple of days to get a call-back. I heard back from someone within the hour and got the tickets purchased.
When we arrived, we were not sure which window to go to. We ended up at the wrong window, but the staff member walked to another window, retrieved our tickets, and brought them to us. Combine that kind of service with free parking and I’m already having a great day!
I had heard about the free drinks and kept waiting for the “small-print” catch. Not only was there no catch, there was free sunscreen also!
Later that day we tried the Zoombabwe Grill for lunch. I had read online that they served Gluten-free bread for sandwiches. We were served by Katherine who did an incredible job of giving us answers on what was available and finding answers for things she did not know. My daughter had a gluten-free hamburger and I had a gluten-free chicken sandwich. There was even a gluten-free cookie to replace the standard issue chocolate-chip cookie. Incredible! I was absolutely blown away. I know the trouble and expense for providing allergen friendly menus. Thank you!
Holiday World’s theme for the day seemed to be: We know we could be making more money but that is not our primary goal here!
Thank you again for providing a great day of entertainment for our family.
Your newest fans,
Danny B. & Family
Franklin, Tennessee
