I’m writing to tell you about my fabulous visit to your park last weekend. I knew of your reputation for a great park and fabulous coasters, but I was worried that the actual experience wouldn’t live up to your great reputation. I was so wrong: you far and away exceeded any hoped-for expectations!
Your park was clean and beautiful. I actually saw one of your guests go over to pick up and discard a paper cup inadvertently dropped on the walkway. Wow!
Your employees were friendly and helpful.
Your rides were incredible. Loved Pilgrims Plunge – which I had to ride after following all the “doings” on Twitter.
Hands-down over-the-top-best-coaster-ever-anywhere is the Voyage! Wow – did you ever hit that one out of the ballpark!!!!! That was an unbelievable ride!
The personal touches everywhere really made your park feel warm and inviting. Will and Pat, your park closing announcement is the best ever!
Finally, Paula’s tweets on Twitter are legend. She exemplifies the best that Twitter has to offer businesses: the ability to introduce a company and product with warm humanity! I use her tweets as examples of “best practice.”
All my comments are from my personal perspective as a guest, but I couldn’t help slipping into my professor role as I was in your park, commenting to my son on all the organizational things you do so very well. Family businesses are tricky entities, and it looks to your guests as though you have done an extraordinary job capitalizing on the innate strengths of family business and successfully navigating the challenges. I can only say WOW!
Thanks for a most memorable visit! I can’t wait to come back again (especially with Wildebeest!!!!)