By Paula @ Holiday World

We receive a lot of feedback. Whether on TripAdvisor, Facebook, Google, or old-fashioned email, we hear from a lot of our Guests each season.

And we read every word.

Sometimes the feedback starts with, “I don’t even know if anyone will read this …”

We not only read them, we share them with our staff. Whether it’s a compliment or a complaint – or something in between – we pay attention.

Earlier this season, we received so many comments about Emily, a Hostess in Attractions, that we nominated her for the State of Indiana’s “Hoosier Hospitality Award” – and she won! The most heartfelt comments we received were from parents expressing appreciation for Emily’s patience with their children. One child even said Emily was her “new best friend”!

Emily and several members of our Attractions team were on hand at the Indiana State Fair on Friday for the awards ceremony, which also included the announcement of this year’s recipient of the Will Koch Indiana Tourism Leadership Award. The award was created in honor of the late Will Koch, our longtime owner and president.   

That’s Lori Koch on the left, with Indiana’s Lieutenant Governor, Eric Holcomb, on the right.

Congratulations to all!


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