Hostess with the mostest

We receive a lot of feedback. Whether on TripAdvisor, Facebook, Google, or old-fashioned email, we hear from a lot of our Guests each season. And we read every word. Sometimes the feedback starts with, “I don’t even know if anyone will read this …” We not only read them, we share them with our staff….

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How many degrees?

Rayvon Owen

Okay, so we’re not talking about Thunderbird’s barrel roll or the three sections of 90-degree track on Voyage. This time we’re talking about degrees of separation. You know, like the movie. The “six degrees of separation” theory goes something like this: everyone is six or fewer steps away, by way of introduction, from any other…

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“Everyone TOTALLY enjoyed the park!”

Yesterday we were at Holiday World for our BMS band competition. Everyone in our group (around 70 band 65 choir) TOTALLY enjoyed the park. I was so amazed at how clean the park was (even bathrooms), how friendly ALL employees were, and your prices were soooo reasonable. A family can actually come to your park,…

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Golden memories

Hosting the Golden Ticket Awards was a blast. It was well over a year ago that we started bugging Amusement Today publisher Gary Slade that we wanted to host the Golden Ticket Awards again. Turns out he already had us in mind. (Surely it had nothing to do with him wanting to ride this new…

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Surviving Orientation

Ethan Zohn and Craig at Voyage

Each spring, we hold a series of Orientation sessions for seasonal employees. Basically, before the crews head into departmental training, we like to get everyone together and make sure they understand who we are, what we’re all about, and what is expected of our Hosts and Hostesses. Those who are returning for their third (or…

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Envelope, please …

Today’s the day … the announcement of the 2005 Golden Ticket Awards. We’ve been honored with several awards over the years. It’s gotten so we include the Golden Ticket logo on our brochure. One fellow made our Call Center ladies smile a month ago; he was charmingly confused about those golden tickets. Apparently a particular…

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“We finally made it!”

Santa Claus Land logo

Here’s a wonderful note we received: Well, it took more than 30 years, but I finally made it … to Santa Claus Land! When I was a little girl growing up here in Cincinnati, I remember seeing commercials or something for Santa Claus Land in Indiana. I wanted to go there so bad After all,…

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We work at Walt Disney World

Here’s a lovely note from some Disney World cast members. In 1948 my Mother, Father and I came to Santa Claus Land, at Santa Claus, Indiana. I thought it was great. Boy, have you changed! ( I still have picture of that trip.) On July 5, 2005, 14 of my family members came to Holiday…

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Hospitality Training

It doesn’t just happen, folks. It’s not something in the water. … or in the free, unlimited soft drinks. We have to work on being friendly. It means reporting for work at 7:30 am for Hospitality Training. 7:30 am. In the morning. How friendly is that? We pack the Holiday Theater for three mornings this…

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